Global payments giant Visa has unveiled a new suite of artificial intelligence-powered dispute resolution services aimed at helping banks, merchants and payment processors reduce fraud losses, speed up dispute handling and improve customer experience.
- +Visa deploys AI tools as global payment disputes jump 35%
The company said the move comes as payment disputes continue to rise globally, increasing operational costs for businesses and financial institutions.
The company said the move comes as payment disputes continue to rise globally, increasing operational costs for businesses and financial institutions. According to Visa, it processed 106 million disputes worldwide in 2025, representing a 35 percent increase since 2019.
Visa explained that the six new and upgraded services are designed to modernise the dispute process by using AI, predictive analytics and automated workflows to reduce delays and improve transparency across the payments ecosystem.
Among the new tools introduced for merchants is the Visa Dispute Resolution Network, which allows businesses to resolve potential disputes before they escalate into chargebacks. The company said the platform is currently in pilot phase and is expected to become widely available by late 2026.
Another solution, Visa Dispute Recovery Manager, uses generative AI to automate dispute responses and predict the likelihood of winning recovery cases, helping merchants improve efficiency and reduce manual work. Visa said wider pilot expansion for the tool is planned for late 2026.
The company also upgraded its Order Insight platform to help merchants provide more transaction details to customers and banks, reducing confusion over legitimate purchases and lowering cases of “friendly fraud,” where customers wrongly dispute genuine transactions.
For issuers and acquirers, Visa introduced Dispute Intelligence, an AI-powered tool that analyses disputes using insights from Visa’s global transaction network to help analysts make faster and more informed decisions.
Visa also launched the Dispute Doc Analyzer, which summarises merchant documents and extracts key information automatically, reducing the time analysts spend reviewing cases manually. The company said the tool is already available for acquirers, while issuer access is expected to begin from late April 2026.
In addition, the Visa Dispute Case Manager will allow financial institutions to manage disputes across multiple card networks from a single centralised platform powered by AI.
Speaking on the development, Andrew Uaboi, vice president and cluster head for West Africa at Visa, said outdated systems are making it difficult for businesses to manage the growing volume of fraud and payment disputes.
He said disputes continue to create pressure across the payments ecosystem by increasing costs for merchants and financial institutions while frustrating consumers.
According to him, the new dispute management tools will give Visa’s clients better visibility into fraud-related costs and allow them to focus more on innovation, customer service and business growth.
