When something goes wrong with your money, the last thing you want to do is search the internet for a customer care number. You end up on third-party sites, aggregator pages, and outdated blog posts that may or may not be accurate. Some of those numbers have even been used to scam people.
- +Customer care numbers for banks and fintechs in Nigeria (2026)
- +Customer care numbers for 26 banks
- +Customer care numbers for 18 fintechs
- +What to do if your complaint is not resolved
This article highlights the official customer care contacts for Nigerian banks and fintechs.
Customer care numbers for 26 banks
Customer care numbers for 18 fintechs
What to do if your complaint is not resolved
This article highlights the official customer care contacts for Nigerian banks and fintechs. Every number, email, and WhatsApp line here was pulled directly from each institution’s own website or verified social media account.
All 26 active commercial banks below publish at least one 24/7 phone line and a customer care email address. Most also offer WhatsApp support, either through a dedicated number or through a virtual assistant inside their app.
Citibank Nigeria operates as a corporate and institutional bank. It does not publish a retail customer care line.
Ecobank’s Rafiki digital assistant is available inside the app.
GTBank’s Mate AI assistant handles support inside the app.
Live chat is available directly on keystonebankng.com.
Former Titan Trust Bank customers: your account is now under Union Bank. Use these contact details.
Several fintechs on this list do not publish a phone number. Kuda has explicitly stated on its Twitter/X account that it does not offer support through social media or WhatsApp for security reasons. The others simply route all support through in-app chat or email without a published phone line.
Branch does not publish a phone number. Support is handled through in-app chat.
You can safely access support through In-App Support Ticket and the Web Contact Form
For Nigerian users, in-app chat is the primary support channel. The published phone number is a US line.
Kuda does not offer WhatsApp or social media support. Per its official Twitter/X account: ‘For the safety of your account, we do not use social media for customer support anymore.’ Use the phone line or email only.
PalmPay does not list a WhatsApp number on its official website. Several WhatsApp numbers circulating online for PalmPay are not verified and have been linked to fraud. Do not use them.
Use the table below to find any bank’s contact details at a glance.
Use the table below to find any fintech’s contact details at a glance.
Every contact detail in this article was sourced directly from each bank or fintech’s official website or verified social media account at the time of research. We did not pull from aggregator sites or third-party directories.
That said, banks and fintechs update their contact details from time to time, and some information may have changed since this article was last verified. If you spot an error or an outdated contact, please reach out to us, and we will update it immediately. Our goal with this article is to give you accurate, reliable information — not to mislead you.
This article was last verified in May 2026.
